FAQs About Kling Credits

What are Kling Credits?

Kling Credits are the virtual currency used to pay for Kling Motion Control services, such as video generation, motion transfer, and other AI processing tasks. You can obtain credits by subscribing to a plan, purchasing top-up packs, or through special promotional events. Please note that credits are virtual services and cannot be exchanged for cash or withdrawn.

What types of Kling Credits are there, and do they expire?

There are three main types of credits, each with different expiration policies:

1. Subscription Credits: These are included with your monthly or annual subscription plan. They are granted at the start of each billing cycle. Important: Unused subscription credits do not roll over to the next billing cycle and will expire when the cycle ends.
2. Top-up Credits: These are purchased separately as add-on packs. Top-up credits never expire, giving you the flexibility to use them whenever you need extra capacity.
3. Bonus Credits: These may be earned through sign-up bonuses, referrals, or other activities. Like top-up credits, they typically do not expire unless specified otherwise in a specific campaign.

How are credits distributed for Annual Plans?

For Annual Plans, credits are distributed monthly, not all at once. You will receive your monthly value at the beginning of each calendar month.

Important for Renewals: If your annual plan renews towards the end of a month (e.g., January 31st), the credits for that renewal month may have already been automatically distributed on the 1st of that month. Please check your credit transaction history for verification.

How much do Kling Credits cost?

The cost of credits depends on whether they are obtained through a Subscription Plan or a Top-up Pack. Generally, higher-tier subscription plans and larger top-up packs offer a lower cost per credit. You can view detailed pricing on our Pricing Page. We support major payment methods including credit cards and Alipay.

How are credits consumed?

Credits are deducted based on the complexity and resource usage of your tasks. Factors affecting credit usage include:

• Video Duration: Longer videos consume more credits.
• Resolution: 1080p generation consumes more than 720p.
• Mode: Professional mode or advanced features may require more credits than Standard mode.

In what order are credits consumed?

To maximize the value of your purchase, the system automatically consumes credits in the following order:

1. Subscription Credits (since they expire monthly)
2. Bonus Credits
3. Top-up Credits (since they never expire)

How do I check my credit balance and usage history?

You can view your current credit balance and detailed usage history by navigating to Settings > Credits in your dashboard.

Why can't I use certain features even though I have enough credits?

Some advanced features are exclusive to specific subscription tiers (e.g., Plus or Professional). Even if you have plenty of Top-up credits, you may need an active subscription tier to unlock features like "Professional Mode," "No Watermark," or "Privacy Mode."

Can I still use my credits after my membership expires?

Yes and no.

• Top-up Credits & Bonus Credits: Yes, these remain in your account and can be used indefinitely, even if you cancel your subscription.
• Subscription Credits: No, any remaining credits from your monthly plan will expire at the end of your billing cycle.

What is your refund policy?

We generally offer a refund for subscription credits within 3 days of your initial purchase, provided you meet our usage criteria. Top-up credit packs are non-refundable once purchased, as they do not expire. If you have any issues or questions, please contact our support team at [email protected] first. For full details, please refer to our Refund Policy.